FAQ

Northwest I.S.D e-Bid Frequently Asked Questions

How do I become a registered vendor and bid on current and future bids/proposals?

Answer: Visit Northwest ISD e-Bid system at https://nisdtx.ionwave.net Please select "Supplier Registration" on the right side of the screen. Please fill out all the information on the 6 screens. Fields with a red * indicate the field must be completed. Once your registration has been approved you will be notified by email. If you have any questions regarding your registration or need assistance, please contact 817-215-0092.

I am a registered vendor, but I do not receive notification of current bids OR I receive notification to bids not related to my goods/services.

Answer: You may need to adjust the settings on your E-Bid vendor profile. E-Bid contacts vendors for bids that match the commodities the vendor selects. Simply sign into E-Bid https://nisdtx.ionwave.net and from your vendor homepage, on the left side of the screen, under “Account Information” there is a “Manage my Account” option. From that screen, underneath “Supplier Status” there is a tab marked “Commodities,” click the pencil tool under it marked “Edit.” By adding/removing commodities you will manage which commodities you supply and which bid opportunities you'd like to receive notification on.

I tried to log into E-Bid but it is saying my account is disabled.

Answer: You may have submitted your user name with an incorrect password and after doing so 3 times, your account becomes inactivated. Please contact the Purchasing Department at (817) 215-0092 or mvechione@nisdtx.org .

The user who registered our company is no longer with us in our bids/sales department, how can we add a user or access their account?

Answer: E-Bid systems require a fax/email PDF attachment formally stating the aforementioned bid manager is no longer handling your account. Please provide previous users full name and email address associated with the account, along with a brief reason as to why the existing user is no longer functional, on company letterhead and send via fax to (817) 698-1004 or you may email your request to mvechione@nisdtx.org

I don't remember the original password I registered my company under.

Answer: Neither NISD or e-Bid have access to your password, however at the E-Bid log-in screen ( https://nisdtx.ionwave.net ) below the “sign-in” button there is the option to reset your password. A temporary password will be sent to the email address affiliated with your companies account. If you do not have access to the email address E-Bid systems will require a formal letter on company letterhead, as to why this email address is no longer valid/accessible. Once faxed/emailed to the Purchasing Department, e-Bid will manually issue a temporary password to the valid email address.

I don't remember the original username I registered my company under.

Answer: In the event that you have forgotten your e-Bid username, please call the Purchasing Department (817) 215-0092. Please have the full name your company is registered under, the full name and email address on the account and the Purchasing Department will release your companies username.

I have not received email confirmation on my pending registration.

Answer: All registration requests will receive email confirmation on the business day immediately following the date of registration. If registration requests are submitted after business hours on weekends or holidays, they will receive confirmation the following business day. If your registration request has not received an email confirmation after one business day please contact the NISD Purchasing Department at (817) 215-0092.

I am a first time bidder, how does the E-Bid system work?

Answer: Please follow the link to view our E-Bid tutorial. Any further questions can be directed to the Purchasing Department at (817) 215-0092.

I have completed the bid, however, the system will not allow me to submit my bid .

Answer: Please make sure all bid attributes are filled out. Please ensure all line items are completed and filled out appropriately. Attributes and Items can be on multiple pages. Beneath the last attribute question or line item on the page there is a grey bar

Items 1-15 shown of 31 Page 1 of 3 shown

Please complete the number of pages shown; this will allow your bid to be submitted. (*Any line item you do not wish to bid on please select “no bid.”)

I exited the bid and it will not let me add responses or attachments.

Answer: Once you reenter a bid you will see a preview screen. The first bar gives a list of options, select the pencil tool titled “Edit.” Once in edit mode the bid will be open, allowing you to fill it out.

How do I add attachments to my bid response?

Answer: After ensuring you have your bid response in “Edit” mode scroll down your page just past the Bid Attributes questions. Underneath that, in bold print is, Bid Messages, and underneath that is the Response Attachments option. In this area you will see a tool with a blue star. Click the option next to it reading “New” and you will be able to upload documents from your computer and save and submit it with your bid.