GEM Customer Service Program

GEM Award

Northwest ISD, in partnership with parents and community, will provide all students a premier education, preparing them to be successful, productive citizens. At 234 square miles, Northwest ISD is one of the largest school districts in the area and spans three counties (Tarrant, Denton, and Wise) and 14 municipalities. With the addition of an estimated 1,200 students annually and continued growth, total student enrollment now exceeds 21,000.

As a fast growth school district, NISD places a strong emphasis on the importance of providing excellent customer service to ensure a positive experience for families and community members in Northwest ISD. The Going the Extra Mile (GEM) program supports the district’s vision to prepare all students to be future ready. Research shows parent involvement directly correlates to the academic success and engagement of student achievement.

As important customers to NISD, you have the opportunity to share more about your customer service experience here  and nominate a central office employee at the Administration Building for the GEM award. Employees may be selected from the following departments: 

  • Athletics/Physical Education
  • Benefits and Risk Management
  • Career and Technical Education
  • College and Career Readiness
  • Communications
  • Curriculum and Instruction
  • Curriculum Management
  • Early Childhood Education
  • Elementary Education
  • Facilities and Construction
  • Financial Services
  • Fine Arts
  • Food Services
  • Guidance and Counseling
  • Health Services
  • Human Resources
  • Professional Learning
  • Purchasing
  • Research, Assessment, and Accountability
  • Safety and Security
  • Secondary Education
  • Special Education
  • Student Services
  • Superintendent
  • Technology Division
  • Transportation

NISD is excited to team with Partner in Education Chick-fil-a Roanoke in recognizing one central office employee each six weeks, our NISD GEMs. Thank you to our community for understanding and supporting the importance of The GEM program to our district’s culture and environment.