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GEM Customer Service Program

Northwest ISD, in partnership with parents and community, will provide all students a premier education, preparing them to be successful, productive citizens. At 234 square miles, Northwest ISD is one of the largest school districts in the area and spans three counties (Tarrant, Denton, and Wise) and 14 municipalities. With the addition of an estimated 1,200 students annually and continued growth, total student enrollment now exceeds 29,000.

As a fast growth school district, NISD places a strong emphasis on the importance of providing excellent customer service to ensure a positive experience for families, community members and staff in Northwest ISD. The Going the Extra Mile (GEM) program recognizes one central office staff member who has gone above and beyond in their role in the district.

You have the opportunity to share more about your customer service experience here  and nominate a central office employee at the Administration Building for the GEM award. Employees may be selected from the following departments: 

  • Athletics/Physical Education
  • Benefits and Risk Management
  • Career and Technical Education
  • College and Career Readiness
  • Communications
  • Curriculum and Instruction
  • Curriculum Management
  • Early Childhood Education
  • Elementary Education
  • Facilities and Construction
  • Financial Services
  • Fine Arts
  • Food Services
  • Guidance and Counseling
  • Health Services
  • Human Resources
  • Professional Learning
  • Purchasing
  • Research, Assessment, and Accountability
  • Safety and Security
  • Secondary Education
  • Special Education
  • Student Services
  • Superintendent
  • Technology Division
  • Transportation

NISD's community relations team is excited to partner with EECU in recognizing one central office employee each semester, our NISD GEMs. Thank you to our community for supporting the importance of the GEM program!

GEM Award Winner - Spring 2023

Robert NEal

Technology Computer Technician

GEM Winner - Robert Neal and Group

GEM Award Winner - Fall 2023

Leah Parkinson

Transportation Bus Dispatcher

GEM Award Winner Leah Parkinson and group